Privacy Policy

1. Who We Are

Global Travel and Tours ("we", "our", "us") is a full-service travel agency operating in Canada. We are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, home country
• Booking details — travel dates, package preferences, number of travellers, budget
• Agency information — if you identify as a travel advisor, your agency name
• Technical data — IP address, browser type, pages visited, time spent on site (via cookies)
• Communications — messages sent through our inquiry forms or email

3. How We Use Your Information

We use the information we collect to:

• Respond to your travel inquiries and booking requests
• Prepare and send travel itineraries, quotes, and confirmations
• Send promotional offers and travel updates (with your consent)
• Improve our website and personalise your experience
• Comply with legal obligations and prevent fraud

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Travel suppliers — airlines, hotels, tour operators necessary to fulfil your booking
• Payment processors — to securely handle transactions
• Technology providers — hosting and email services that help us operate our website
• Legal authorities — if required by law or to protect our rights

All third-party partners are required to keep your data confidential and use it only for the purpose it was shared.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Session cookies — to maintain your session while browsing
• Preference cookies — to remember your choices (e.g., dismissed promotions)
• Analytics cookies — to understand how visitors use our website

You can disable cookies through your browser settings, though some features of the site may not function correctly as a result.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Inquiry and booking data is typically retained for 7 years to comply with Canadian accounting and tax regulations.

7. Your Rights

Under applicable Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Request deletion of your data (subject to legal retention requirements)

To exercise any of these rights, please contact us at info@globaltravels.ca.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@globaltravels.ca
• Phone: +1 905 712 4400
• Address: 1315 Lawrence Ave E, Suite 204, Mississauga, ON